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Introduction to modern information retrieval
Por G. G. Chowdhury
London : Facet Publishing, 2004
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Norme internationale ISO/TR 20983 : information et documentation : indicateurs de performance pour les services électroniques des bibliothèques : performance indicators for electronic library services
Por Comité technique ISO/TC46, Information et documentation, sous-comité SC 8, Qualité - Statistiques et évaluation de la performance
Genève : ISO, 2003
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Los sistemas automatizados de acceso a la información bibliográfica : evaluación y tendencias en la era de Internet
Por Genaro Luis García López
Salamanca : Ediciones Universidad Salamanca : Imprensa da Universidade de Coimbra, 2007
(Manuales universitarios ; 78)
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Construire des indicateurs et tableaux de bord
Por sous la dir. de Pierre Carbonne
Villeurbanne : ENSSIB, 2002
(La Boîte à outils ; 15)
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Measuring quality : performance measurement in libraries
Por Roswitha Poll, Peter te Boekhorst
München : K. G. Saur, 2007
(IFLA publications ; 127)
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Measuring quality : international guidelines for performance measurement in academic libraries
Por Roswitha Poll and Peter te Boekhorst, IFLA Section of University Libraries and other General Research Libraries
München : K. G. Saur, 1996
(IFLA publications ; 76)
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L'évaluation et les indicateurs de la performance des activités info-documentaires
Por Éric Sutter
Paris : ADBS, cop. 2006
(L'essentiel sur...)
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Como avaliar a utilização de serviços e recursos electrónicos em bibliotecas
Por [org.] Grupo de Trabalho das Tecnologias da Informação da BAD
[Lisboa : BAD], 2003
Documento Electrónico
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