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[22]
Heusse
, Marie-Dominique - La mesure de la satisfaction des usagers [Texto policopiado] : statistiques et enquêtes auprès du public. [New Delhi] : IFLA, [1992]. 9 p.
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[1176]
;
Koenig
, Marie-Hélène, ed. lit. - Connaître les publics : savoir pour agir. 1ª ed. Villeurbanne : Institut de Formation des Bibliothécaires, 1998. 152 p.. ISBN 2-910966-08-9
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[1850]
Poll
, Roswitha ;
Boekhorst
, Peter te - Measuring quality : performance measurement in libraries. 2nd rev. ed.. München : K. G. Saur, 2007. 269 p.. ISBN 978-3-598-22033-3
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[1435]
Poissenot
, Claude ;
Ranjard
, Sophie - Usages des bibliothèques : approche sociologique et méthodologie d'enquête. Villeurbanne : Presses de l'Enssib, 2005. 350p.. ISBN 2-910227-56-1
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[1314]
Poll
, Roswitha ;
Boekhorst
, Peter te - Measuring quality : international guidelines for performance measurement in academic libraries. München : K. G. Saur, 1996. 171 p.. ISBN 3-598-21800-1
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[1357]
Millot
, Sophie - L'enquête de satisfaction : guide méthodologique. 2e ed. Saint Denis : AFNOR, 2003. xi, 178 p.. ISBN 2-12-465053-X
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[1455]
Sutter
, Éric - Documentation, information, connaissances : la gestion de la qualité. Paris : ADBS, 2002. 327 p.. ISBN 2-84365-058-5
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