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[1303]
; Savard, Réjean, ed. lit. - Education and research for marketing and quality management in libraries : satellitte meeting, Québec, August 14 2001 : colloque satellite, Québec, 16 août 2001. München : K. G. Saur, 2002. x, 326 p.. ISBN 3-598-21829-X
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[1659]
; Ferreira, Sueli Mara Soares Pinto ;  ; Savard, Réjean, ed. lit. - The virtual customer : a new paradigm for improving customer relations in libraries and information services : satellite meeting, São Paulo, Brasil, August 18-20, 2004 : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : reunião satélite : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : colloque satellite : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : reunión satélite. München : K. G. Saur, 2005. xvi, 385 p.. ISBN 3-598-21845-1
Texto
[1917]
; Dione, Bernard ;  ; Savard, Réjean, ed. lit. - Managing technologies and automated library systems in developing countries : open source vs comercial options : proceedings of the IFLA pre-conference satellite meeting : Dakar, Senegal, August 15-16 2007 : logiciels libres vs options commerciales : actes du colloque satellite FIAB pré-congrès : Dakar, Sénégal, 15-16 Août 2007. München : K. G. Saur, 2008. 217, [7) p.. ISBN 978-3-598-22038-8
Texto
[774]
Savard, Réjean [et al.] - Adapting marketing to libraries in a changing and world-wide environment : papers presented at the 63rd IFLA Conference, Copenhagen, September 1997. München : K.G. Saur, 2000. 89 p.. ISBN 3-598-21811-7
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