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Education and research for marketing and quality management in libraries : satellitte meeting, Québec, August 14 2001 : colloque satellite, Québec, 16 août 2001
Por ed. by Réjean Savard
München : K. G. Saur, 2002
(IFLA publications ; 99)
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The virtual customer : a new paradigm for improving customer relations in libraries and information services : satellite meeting, São Paulo, Brasil, August 18-20, 2004 : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : reunião satélite : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : colloque satellite : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : reunión satélite
Por ed. by Sueli Mara Soares Pinto Ferreira and Réjean Savard
München : K. G. Saur, 2005
(IFLA Publications ; 117)
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Managing technologies and automated library systems in developing countries : open source vs comercial options : proceedings of the IFLA pre-conference satellite meeting : Dakar, Senegal, August 15-16 2007 : logiciels libres vs options commerciales : actes du colloque satellite FIAB pré-congrès : Dakar, Sénégal, 15-16 Août 2007
Por ed. by Bernard Dione and Réjean Savard
München : K. G. Saur, 2008
(IFLA publications ; 132)
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Adapting marketing to libraries in a changing and world-wide environment : papers presented at the 63rd IFLA Conference, Copenhagen, September 1997
Por ed. by Réjean Savard
München : K.G. Saur, 2000
(IFLA Publications ; 89)
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