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[1313]
Portugal
. Ministério da Cultura. Instituto Português do Livro e das Bibliotecas ;
Portugal
. Ministério da Cultura. Observatório das Actividades Culturais - Sobre a leitura. [Lisboa] : IPLB : OAC, 2001. 5 vol.. ISBN 972-8436-21-1. ISBN 972-8436-22-X. ISBN 972-8436-23-8. ISBN 972-8436-24-6
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[1467]
Brophy
, Peter - The academic library. 2nd ed. London : Facet publishing, 2005. xii, 233 p.. ISBN 1-85604-527-7
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[1261]
;
Carbonne
, Pierre, ed. lit. - Construire des indicateurs et tableaux de bord. 1 ere ed. Villeurbanne : ENSSIB, 2002. xiv, 256 p.. ISBN 2-7430-0550-5. ISBN 2-910227-45-6
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[1242]
ISO
. Comité technique ISO/TC46, Information et documentation. Sous-comité SC 8, Statistiques et évaluation des résultats - Norme internationale ISO 11620 : information et documentation : indicateurs de performance des bibliothèques : library performance indicators. 1ere ed. Genève : ISO, 1998. v, 60 p.
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[1243]
ISO
. Comité technique ISO/TC46, Information et documentation. Sous-comité SC 8, Qualité - Statistiques et évaluation de la performance - Norme internationale ISO 11620 : information et documentation : indicateurs de performance des bibliothèques : amendement1 : indicateurs complémentaires de performance des bibliothèques : library performance indicators : amendment1 : additional performance indicators for libraries. Genève : ISO, 2003. iv, 14 p.
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[1604]
Portugal
. Ministério da Educação. Secretaria-Geral. Centro de Documentação - MonitorDoc [texto impresso] : monitorização da qualidade nos centros de documentação : grelhas de autoavaliação. [Lisboa : Ministério da Educação, 1999]. 24 p.
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[1756]
Portugal
. Instituto Português da Qualidade - Norma portuguesa NP ISO 11620 (2004/A1) : informação e documentação : Indicadores de desempenho de bibliotecas : emenda 1 : indicadores complementares de desempenho de bibliotecas. Lisboa : IPQ, 2006. 18 p.
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[1244]
ISO
. Comité technique ISO/TC46, Information et documentation. Sous-comité SC 8, Qualité - Statistiques et évaluation de la performance - Norme internationale ISO 2789 : information et documentation : statistiques internationales de bibliothèques : international library statistics. 3 eme ed. Genève : ISO, 2003. v, 55 p.
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[1869]
Fuentes Romero
, Juan José - Planificación y organización de centros documentarios : organización y funcionamiento de bibliotecas, centros de documentación y centros de información. Gijón : Trea, cop. 2007. 413 p.. ISBN 978-84-9704-331-1
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[1656]
Portugal
. Instituto Português da Qualidade - Norma portuguesa NP ISO 11620 (2004) : informação e documentação : Indicadores de desempenho de bibliotecas. Lisboa : IPQ, 2004. 71 p.
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