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Título:
Measuring quality : international guidelines for performance measurement in academic libraries
Autor:
Poll, Roswitha
Boekhorst, Peter te
(autor)
Outros autores:
Hiraldo, Ramon Abad
(colaborador)
Lindahl, Aase
(colaborador)
Schuursma, Rolf
(colaborador)
Thomas, Gwenda
(colaborador)
Willemse, John
(colaborador)
IFLA. Section of University Libraries and other General Research Libraries
Formato:
Texto
Publicação:
München :
K. G. Saur
,
1996
Descrição física:
171 p. ; 21 cm
Coleção:
IFLA publications
; 76
ISBN:
3-598-21800-1
Assunto:
Bibliotecas universitárias
Gestão da qualidade
Qualidade dos serviços
Avaliação dos serviços
Grau de satisfação
Indicadores de qualidade
Recomendações técnicas
Cota:
05/48
Detail
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