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[1695]
Fernández y Fernández-Cuesta
, Paz - Bibliotecas y personas : hacia un nuevo enfoque en biblioteconomía. Gijón : Trea, cop. 2005. 126 p.. ISBN 84-9704-192-5
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[1455]
Sutter
, Éric - Documentation, information, connaissances : la gestion de la qualité. Paris : ADBS, 2002. 327 p.. ISBN 2-84365-058-5
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[1246]
ISO
. Comité technique ISO/TC46, Information et documentation. Sous-comité SC 8, Qualité - Statistiques et évaluation de la performance - Norme internationale ISO/TR 20983 : information et documentation : indicateurs de performance pour les services électroniques des bibliothèques : performance indicators for electronic library services. 1ere ed. Genève : ISO, 2003. v, 34 p.
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[1361]
Scott
, Elspeth - Measuring success : how effective is your school library resource centre?. Swindon : School Library Association, 2001. [ii], 34 p.. ISBN 1-903446-05-8
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[1261]
;
Carbonne
, Pierre, ed. lit. - Construire des indicateurs et tableaux de bord. 1 ere ed. Villeurbanne : ENSSIB, 2002. xiv, 256 p.. ISBN 2-7430-0550-5. ISBN 2-910227-45-6
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[1205]
Cunha
, Miguel Pina e - Introdução à qualidade de serviço : a perspectiva da gestão de recursos humanos. 1ª ed. Lisboa : ISPA, 2002. 84 p.. ISBN 972-840047-0
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[1314]
Poll
, Roswitha ;
Boekhorst
, Peter te - Measuring quality : international guidelines for performance measurement in academic libraries. München : K. G. Saur, 1996. 171 p.. ISBN 3-598-21800-1
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[1850]
Poll
, Roswitha ;
Boekhorst
, Peter te - Measuring quality : performance measurement in libraries. 2nd rev. ed.. München : K. G. Saur, 2007. 269 p.. ISBN 978-3-598-22033-3
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[1575]
IDT 95
, 12, Paris, 1995 - Idt 95 : marchés et industries de l'information : 12e congrès : textes des communications. [Paris : s.n., 1995]. 295 p.. ISBN 2-901046-81-9
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[1693]
Universidade de São Paulo
. Sistema Integrado de Bibliotecas da USP - Qualidade em serviços de informação : uma experiência de EAD. São Paulo : Sistema Integrado de Bibliotecas, 2005. 150 p.. ISBN 85-7314-031-3
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